1
Hello,
Today, we are announcing that we’ve been unfortunately forced to delay the release of the Evercade EXP-R to November 2024.
We had planned to ship the EXP-R to meet the revised August release date but unfortunately, during the final product quality assurance checks, we discovered a significant issue with the production run.
With every hardware release, we carry out a pre-production run before moving to mass production, and after extensive testing, no issues were identified at that stage. However, during the final checks on several thousand units, an intermittent problem was found in 20% of the stock. At this point, we decided to halt production and investigate the issue.
Over the past two weeks, we have been working diligently to diagnose and resolve the issue. We believe that a faulty component is the cause and, unfortunately, this means that until we are confident the issue is resolved and thorough testing has been conducted, we’re being safe and realistic with our new planned release date target.
We sincerely apologise for bringing you this bad news at such a late stage, but we needed to ensure that a quick fix was not possible. This delay will also affect the Evercade TATE Grip which is scheduled to ship at the same time as the Evercade EXP-R.
Please note that this situation does not affect the Evercade VS-R, Tomb Raider Collection 1 cartridge, or Thalamus Collection 1 cartridge, all of which are currently being shipped to our retail partners as we speak.
We are deeply sorry about the unexpected delay and appreciate your patience and understanding as we work to resolve these issues. Whilst these things can happen, we always try to get a product to you in the time we set out to, but we will not risk a defective product arriving in your hands and we hope that you all understand the decision to hold the release until it is ready.
Andrew Byatt
CEO
Blaze Entertainment Ltd.
Today, we are announcing that we’ve been unfortunately forced to delay the release of the Evercade EXP-R to November 2024.
We had planned to ship the EXP-R to meet the revised August release date but unfortunately, during the final product quality assurance checks, we discovered a significant issue with the production run.
With every hardware release, we carry out a pre-production run before moving to mass production, and after extensive testing, no issues were identified at that stage. However, during the final checks on several thousand units, an intermittent problem was found in 20% of the stock. At this point, we decided to halt production and investigate the issue.
Over the past two weeks, we have been working diligently to diagnose and resolve the issue. We believe that a faulty component is the cause and, unfortunately, this means that until we are confident the issue is resolved and thorough testing has been conducted, we’re being safe and realistic with our new planned release date target.
We sincerely apologise for bringing you this bad news at such a late stage, but we needed to ensure that a quick fix was not possible. This delay will also affect the Evercade TATE Grip which is scheduled to ship at the same time as the Evercade EXP-R.
Please note that this situation does not affect the Evercade VS-R, Tomb Raider Collection 1 cartridge, or Thalamus Collection 1 cartridge, all of which are currently being shipped to our retail partners as we speak.
We are deeply sorry about the unexpected delay and appreciate your patience and understanding as we work to resolve these issues. Whilst these things can happen, we always try to get a product to you in the time we set out to, but we will not risk a defective product arriving in your hands and we hope that you all understand the decision to hold the release until it is ready.
Andrew Byatt
CEO
Blaze Entertainment Ltd.